Ask to specifically see the forms done and find out about the commission split. Lawsuits against rental property management companies isn't a rare frequency. Might also charge you extra money if you request copies of receipts for maintenance done within property. https://www.digitaljournal.com/pr/news/press-advantage/central-phoenix-real-estate-brokerage-firm-axis-real-estate-invites-property-buyers-sellers-and-tenants-to-browse-its-listings